1. Overview
The official Taiwan website www.fitflop.tw is owned by Guanying International Co., Ltd. This privacy policy, data protection laws (hereinafter collectively referred to as "this policy")
Explain how we collect and use the information you provide on this shopping website, mobile applications (hereinafter collectively referred to as the "Site") and all social media platforms we manage.
Guanying International Co., Ltd. is responsible for maintaining your privacy when using the services of this website.
We will make the purpose of collecting, processing or using your personal information clear. Information we collect about you:
a. To improve your experience
b. Carry out in a safe environment
c. You decide how you want to receive messages
d. Only do it when necessary
2. Protect Your Privacy
FitFlop Taiwan focuses on protecting the privacy and security of customers and visitors to this website. We value and understand the importance of privacy to you.
If you have any questions or concerns about how we protect your privacy, please contact us by email.
FitFlop Taiwan respects children's privacy. Do not actively or deliberately collect or use children's personal information.
Once we discover that this website has inadvertently obtained the personal information of users under the age of 18, we will immediately remove the child's personal information.
When you enter this website and use its services, you represent and warrant that you are over 18 years old. If you are under the age of 18, please do not provide us with any information and you should ask your parent or guardian for assistance.
3. How We Collect Your Information
To the extent permitted by applicable law, we may collect your information in the following ways:
a. Complete any application form on this website. We may thus obtain your name, address, email address, contact number and your location.
b. Register an account on this website. We may thus obtain your name, address, email address, contact number and your location.
c. Purchase products on this website. We may thus obtain your name, address, email address, contact number, payment information and your location.
d. Contact customer service staff via email, phone, fax, or online customer service system. We may obtain your name, address, email address and contact number.
e. Apply for FitFlop Taiwan related marketing partners. We may thus obtain your name, address, email address, contact number, payment information and your location.
f. Subscribe to newsletters and other marketing methods. We may thus obtain your name, address, email address, contact number, payment information and your location.
g. Participate in any opinion surveys, activities, and draws. We may thus obtain your name, address, email address, contact number, payment information and your location.
h. Interact with us on social media platforms managed by us. We may obtain your email address, social media name and your location.
i. Enter a store or place with surveillance cameras. We may obtain your image as a result.
j. Contact us offline. We may obtain your name, contact number and your location.
k. Via our cooperative channel operators. We may obtain your name, email address, contact number and your location.
l. It is not mandatory to provide your personal information, but if you choose not to provide personal information, you may not be able to purchase on this website or use the complete services we provide.
4. How We Use Your Information
We process or use your information based on the following circumstances:
a. Carry out the operation of this website, such as:
-Create or update your account information
-Contact you about FitFlop Taiwan official website account related matters
b. Provide you with complete service items, such as:
-Carry out payment and refund actions
-Submit your package
-Process return/exchange requests
-Provide online and offline customer service and support
-Conduct opinion surveys and promotional activities
-Contact you through online and offline means
c. Effectively maintain brand management, conduct system testing, surveys, data analysis, enhance website functions, and improve product and service quality.
d. Prevent fraud and other malicious behaviors.
e. Provide FitFlop Taiwan marketing strategies, such as product information, special events, gifts, and market research.
f. Provide customized or personalized services, such as analyzing or predicting your preferences and customizing online shopping with your own personal preferences.
g. Respond to and support your needs, such as when you request assistance from the customer service team.
h. Comply with regulatory regulations or obligations.
i. Investigate or take necessary actions against violations of the terms and conditions of service on this website.
j. Conduct necessary reviews, such as credit card checks.
k. Enforce our legal rights.
l. Any actions involving the above behaviors.
To ensure your privacy, we will aggregate customer information anonymously and use it for data analysis and other legitimate purposes.
7. FitFlop Taiwan Online Advertising
We use online advertising to provide you with the latest news about your brand and help you navigate our products.
Our goal is to present advertising that is of interest to you through a variety of digital marketing and advertising transactions. The advertising methods we use include pixels, cookies, and advertising tag services. Please refer to the Cookie Policy for more information.
We may provide banner ads tailored to your interests based on how you use the site. (For example: your search history, the content you read on this website).
8. Share Your Information
We will not sell your personal information to unrelated third parties.
However, in order to provide our services, we must share your personal data with the following organizations:
A company related to FitFlop Taiwan business, each of its units is responsible for different areas.
All parties involved in the product order, such as payment processing companies, warehouses, product packagers, and shipping companies.
Professional service providers who assist us in our operations, such as marketing agencies, advertising partners, and the hosting provider of this website.
Law enforcement and fraud prevention agencies, and all statutory bodies.
Websites that you have verified, such as social media websites (if you choose to use your social media account to log in to this website).
We may use data processors and cooperate with other related companies in the course of our operations. We work together through data processors and related companies to protect customers' personal information.
We will provide aggregated information and analysis results of third-party business customers in an anonymous manner without revealing any identity.
If FitFlop Taiwan or its assets are sold, acquired, or merged with a third party, resulting in your personal information being transferred to the third party, your personal information will still be protected by the privacy policy.
9. COOKIE POLICY
Cookies are small files that your browser stores on your computer's hard drive. Whenever you visit our website, your web browser will return the stored cookies to us. We use these cookies to identify the device you are currently using. In addition to allowing you to enter the FitFlop Taiwan website safely, it also lets us know Is anyone trying to log in to your account from another computer or device? In addition, cookies effectively help us provide you with more complete services and present advertisements that best meet your needs.
Types of cookies used by FitFlop Taiwan:
Necessary Cookies: Allow you to use the services of this website normally. You can set your preferences through the browser settings function to not accept the storage of any cookies, but this may affect your browsing and inconvenience in using certain functions.
Website functional cookies: Help us effectively identify, remember your preferences, and provide complete website functions. For example: "Add to Cart" and "Favorite Products" functions.
Customer preference cookies: These cookies remember your shopping and browsing habits (such as language settings, region selection), thereby greatly improving your shopping experience and process.
Website analysis cookies: used to observe, measure, and analyze the performance of this website to improve the functionality of this website and your shopping experience.
Targeting cookies: Provide effective personalized advertising.
Click "Accept All Cookies" to allow FitFlop Taiwan to place or access cookies on your device's hard drive. If you want to opt out of website analytics cookies and targeting cookies, please click "Opt out other cookies". Browsing the website without selecting any option will be deemed to agree to FitFlop Taiwan's use of all cookies. If you do not want to accept any cookies, you can choose to stop using the cookie function through your browser settings. However, deleting or not agreeing to the use of cookies may affect the smoothness of your future visits to web pages, your inability to fully use website functions and services, and reduce your ability to use cookies. Quality of shopping experience on FitFlop Taiwan website. You can change the types of cookies you consent to us accessing at any time through settings.
10. Data Protection Policy
We implement security measures to protect your personal data, such as HTTPS. However, we cannot guarantee the security of data transmission over the Internet, nor can we guarantee that data will not be invaded, leaked, altered or destroyed due to violation of any physical, technical or administrative regulations.
You are responsible for properly keeping and keeping your personal account, password, and personal information filled in during registration, and ensuring that the information you provide us is accurate. Any information you agree to license to a third party is not within the scope of our protection.
11. Your Rights
a. You have the right to know how we use your personal data
b. You have the right to know what personal data we retain about you.
c. You have the right to ask us to correct your personal information (or log in to my account to make changes)
d. You have the right to ask us to delete, stop processing, and collect your personal information
e. You have the right to stop receiving marketing messages (you can log in to my account to set up) and revoke any service messages you agree to receive at any time.
f. You have the right to request us to transfer or transmit your personal information to you or to other related service providers.
g. You have the right to lodge a complaint with the personal data protection authority
h. You have the right to send us a message to request us to revoke your consent for us to use your personal information: www.facebook.com/FitFlopTaiwan.fanpage
i. If you want to appeal or have any questions, please contact our customer service team.
j. Change the way privacy is protected
k. To describe how we process and use your personal data, we may revise the privacy policy at any time.
If there are any major changes to this policy, we will explain it on the FitFlop Taiwan official website or through other contact methods (such as email).
Please read carefully the changes we have made before continuing to use the services of this website. If you are unwilling to comply with the changes to the privacy policy, please close your account.
When you receive and agree to the notice of the revised version of the Privacy Policy published or sent by us, it means that we will immediately collect, process, and use personal information in accordance with the terms of the revised version.
12. Language
If there are any differences in meaning between the Chinese translated version of these website terms and the original English version, the content of the original version will prevail.
13. How To Contact Us
As follows:
-Any questions or comments about this policy
-Ask us to stop using your personal data
-Request enforcement of the above rights or lodge a complaint
If you have any questions, please contact our customer service team or privacy policy team and we will be happy to assist.
You can also find a way to contact customer service personnel through this website that suits you.
Phone: 886-2-2781-2315
FACEBOOK: www.facebook.com/FitFlopTaiwan.fanpage